As a former salesperson that now focuses on business intelligence (BI), I know how important it is for a business to have access to the right tools and the most useful data. It wasn’t that long ago that as a salesperson I had only a basic phone and a notebook with prospects’ and customers’ names […]Read more "The Age of Unified Communications and Your CRM"
Overview on how I handled integration issues and unexpected behavior with Zuora and Salesforce.com, and built a commission applicationRead more "Integrating with Salesforce with Zuora, Commissions and Some ETL fun"
Implementing Live Agent and making it look professionalRead more "Salesforce.com’s LiveAgent Chat"
I’ve wanted to write this blog post for over two months now, but life just keeps getting in the way. So, in an attempt to make up for lost time, I will post every day this week with a new series discussing automation, sales and marketing operations. Parts 1-3 of this blog series will discuss […]Read more "Are you missing the key to make your company dynamic?"
Having been a salesperson for many years, I know that not all A (MQL’d) leads are created equally. Lead scoring is one of the best things I’ve worked on with sales and marketing to develop (and continually develop) to make the sales team more effective. I just ran across these two blogs that I though […]Read more "Lead Scoring Articles"
So over the past 5 years of administrating and developing in Salesforce.com, I’ve used various tools, some better than others. Here is a short list of some of my favorite tools and apps that I use on a daily basis. CRMFusion’s DemandTools There isn’t a work day (or night) that I do not open this […]Read more "Salesforce.com Admin must have tools"